1. Introduction

Dr. Iqra Naseer (MBBS, FCPS – Gynecology & Obstetrics) operates this website and provides online medical consultation services ("we," "us," or "our"). This Privacy Policy explains what personal and medical information we collect, how we use it, with whom we may share it, how we protect it, and the rights available to you as a patient or visitor.

By using this website or booking a consultation, you agree to the practices described in this policy. If you do not agree, please discontinue use of this website and our services.

2. Applicable Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, including but not limited to:

• The Prevention of Electronic Crimes Act (PECA) 2016
• The Pakistan Telecommunication Authority (PTA) guidelines on data protection
• The Pakistan Medical Commission (PMC) code of medical ethics and patient confidentiality standards
• Any future Personal Data Protection legislation enacted in Pakistan

We are committed to upholding the highest standards of patient confidentiality as required by Pakistani medical ethics and law.

3. Information We Collect

Patient & Contact Information

When you book a consultation or contact us, we may collect:

• Full name, phone number, and email address
• Age, date of birth, and gender
• CNIC number (where required for medical record identification)
• City or region of residence
• Emergency or next-of-kin contact details (if voluntarily provided)

Medical Information

To provide appropriate care, we may collect:

• Chief complaint and medical history
• Obstetric and gynecological history
• Current medications, allergies, and past diagnoses
• Lab reports, ultrasound results, or other documents you share with us

Payment Information

We collect payment-related information solely to confirm receipt of consultation fees. We do not store full bank account details or card numbers. Payments are processed through bank transfer or mobile wallet (e.g., Easypaisa, JazzCash) — all transactions occur on those platforms' own secure infrastructure.

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website and device information

This data is used only for analytics and improving website performance. It is never linked to your medical records.

4. How We Use Your Information

We use the information we collect to:

• Provide, personalise, and manage your medical consultation
• Schedule and confirm appointments via WhatsApp or email
• Send appointment reminders and follow-up messages
• Verify payment and issue consultation records
• Maintain confidential medical records as required by PMC standards
• Comply with legal obligations or court orders under Pakistani law
• Improve our website and service quality

We will never use your information for marketing or commercial purposes without your explicit written consent.

5. Information Sharing and Disclosure

We treat your medical and personal information as strictly confidential. We do not sell, rent, or trade your data to any third party. Information may be shared only in the following limited circumstances:

• Referral for further care: If Dr. Iqra Naseer refers you to another specialist or facility, relevant medical history will be shared with your prior knowledge.
• Legal obligation: When required by a valid court order, government authority, or Pakistani law (e.g., notifiable disease reporting).
• Emergency: To prevent serious and imminent harm to you or another person, where obtaining consent is not practicable.
• Technical service providers: Our website infrastructure (hosting, database) is provided by reputable platforms under strict data processing obligations. They do not access your medical records.

6. Data Security

We take reasonable and appropriate steps to protect your information, including:

• Encrypted data transmission (HTTPS / TLS) for all website traffic
• Secure, access-controlled database storage
• Restricted access — only Dr. Iqra Naseer and authorised staff can access patient records
• No storage of sensitive payment credentials on our servers
• Regular review of security practices

While we implement industry-standard safeguards, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, we will notify you promptly.

7. Teleconsultation & WhatsApp Communication

Consultations are conducted via video call or WhatsApp. Please be aware that WhatsApp uses end-to-end encryption; however, you are responsible for ensuring your own device and account security.

• Do not share consultation messages or prescriptions publicly or on social media.
• Recording of any consultation session without the explicit written consent of Dr. Iqra Naseer is strictly prohibited under PECA 2016.
• Consultations should be conducted in a private environment to protect your own confidentiality.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyse website traffic, and improve functionality.

You can disable cookies through your browser settings. Disabling cookies will not prevent you from accessing the website but may affect some features.

9. Your Privacy Rights

As a patient or user, you have the right to:

• Access — Request a copy of the personal or medical information we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request deletion of your data, subject to our legal obligations to retain medical records
• Objection — Object to the use of your information for any purpose beyond direct medical care
• Complaint — Lodge a complaint with the Pakistan Telecommunication Authority or PMC if you believe your rights have been violated

To exercise any of these rights, contact us at the details provided below.

10. Minors

Our services are intended for adult patients. When a consultation is sought on behalf of a minor patient, it is the responsibility of the parent or legal guardian to provide consent and to share only the information necessary for the child's medical care. We will treat such information with the same level of confidentiality.

11. Third-Party Links

Our website may contain links to external platforms (e.g., Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of those platforms. We encourage you to review their respective privacy policies before sharing any personal information on those platforms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of this website or our services after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us: